Case Studies
The GBS and Digital sectors have been identified as a generator of an outsized proportion of youth employment opportunities. With the GBS and Digital Jobs Project, delivered in partnership with Mastercard Foundation, targeting the creation of 200,000 digital and GBS jobs in Rwanda and South Africa by 2030, these sectors must continue to be the focus of acute analysis to ensure the continent’s most excluded youth benefit from its growth.
Case Studies
Harambee Youth Employment Accelerator provides 24/7 AI-powered multichannel support to millions of work-seekers in South Africa. Since implementing the Genesys Cloud™ platform, the nonprofit has achieved 90% first-contact resolution and answer rates and has gained 24,900 hours of productivity. Its popular conversational chatbot manages 37,000 interactions per month and speech and text analytics offer deep insights for continually optimizing Harambee’s services.
Case Studies
South Africa stands at a crossroads where digital innovation and youth potential converge. As the country seeks to bridge the gap between talent and opportunity, two resources – the DigiLink case study and the Work-Integrated Learning (WIL) Programme Builder’s Toolkit – offer a blueprint for change. These initiatives, driven by Collective X and Harambee Youth Employment Accelerator, showcase how structured support, collaboration, and practical experience can unlock meaningful careers for thousands of young South Africans.
Case Studies
South Africa faces interlinked challenges of high poverty, high inequality, and high unemployment, and the nation’s pursuit of inclusive growth has been a complex journey.
Case Studies
Case Studies
Wise Cracks (based in Gqeberha) partnered with Harambee to test a business model that empowered young people to create their own businesses by providing them with portable windscreen repair kits and soft skills training.
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